Terms and Conditions

For Your Safety

All mats and shared props are wiped down after every class and thoroughly cleaned weekly.
Hand sanitizer is available for your use throughout the studio.
Air filtration systems run during all business hours to keep our space clean and fresh.
Please stay home if you’re feeling unwell, experiencing COVID-19 symptoms, have tested positive for COVID-19, or have been in close contact with someone who has.

In Studio Guidelines

Attire

Grip socks are required for all mat classes. Socks can be purchased at the studio if you don’t have your own. No shoes or bare feet allowed on mats.
Wear comfortable workout clothes. Avoid exposing zippers, metal, or any other items that could damage the mats or props.

Injuries & Safety

Share any injuries or pre-existing conditions with your instructor before class. Modifications can be provided, but we can only help if we know.
Listen to your body and communicate with your instructor to ensure a safe and effective workout experience.

Arrival & Grace Period

Arrive at least 5 minutes early to check in and set up for class. First-time clients should arrive 10 minutes early to sign a liability waiver and get familiar with the studio.
A 5-minute grace period is offered for all classes. Arriving after this window will result in a no-show, and class credit will be lost.
For private or duo sessions, the session ends at the scheduled time regardless of arrival.

Cancellations & No-Shows

Group Classes (Mat Classes)

Classes must be canceled at least 10 hours before the scheduled start time to retain your credit.
Late cancellations or no-shows result in the loss of class credit.

Waitlist Policy

Waitlisted clients are added to classes up to 1 hour before class start. Notifications are sent via email or text (if subscribed).
If a spot opens within the last hour, we contact waitlisted clients in order; spots are filled by those who respond first.
Arrive early if you’re waitlisted. Our 5-minute grace period still applies.
No penalties are applied if you don’t get into a waitlisted class.

Pricing & Membership Terms

New Clients

One introductory class, a 10-class package, and new membership specials are available per client.
Introductory classes are valid 1 month from purchase.
Credits for late cancellations or no-shows are returned to your account.

Class Packages

Single classes: valid 1 month from purchase.
3- and 5-class packages: valid 1 month.
10-class package: valid 3 months.
20-class package: valid 6 months.
Packages are non-transferable.

Memberships

Monthly memberships auto-renew. Unused classes do not roll over.
Freeze requests must be emailed 72 hours in advance.
Membership termination requires 30 days notice via email. Early termination may incur a $50 fee.
Memberships can be frozen for a minimum of 1 week, with a $15/month freeze fee.

Prenatal & Postnatal Policy

Prenatal classes are safe in any trimester. Postnatal clients can start at 6 weeks postpartum with a doctor clearance.
After 12 weeks pregnant, we recommend enrolling in prenatal/postnatal or private sessions.
Instructors may suggest modifications for safety and health concerns.

Other Policies

Bags, shoes, and phones (on silent) should be stored in lockers during class.
All sales are final. Prices are subject to change; clients will be notified of any updates.
Questions? Email hola@divinesoulstudio.com.